New Case Study Now Available: Improving Emotional Support for Hospital Inpatients

RAND Profiles Effort to Improve Emotional Support for Inpatients
A new case study by RAND showcases a hospital’s successful implementation of a plan to improve the emotional support provided to inpatients by registered nurses and the rest of the nursing staff. This quality improvement effort illustrates one of many ways in which hospitals are working to improve their scores on the CAHPS Hospital Survey, which assesses patients’ experiences with hospital care.
To access the case study, go to https://www.cahps.ahrq.gov/content/resources/QI/RES_QI_RandCaseStudy.asp?p=103&s=31
Please contact the CAHPS Help Line at cahps1@ahrq.gov or 800-492-9261 with any questions about the CAHPS program or survey products.