miércoles, 3 de febrero de 2016

New Version of CAHPS® Improvement Guide

Consumer Assessment of Healthcare Providers and Systems (CAHPS) Logo

AHRQ Releases the Latest CAHPS Ambulatory Care Improvement Guide

The newest version of the CAHPS Ambulatory Care Improvement Guide is designed to support 
organizations that want to improve performance on current versions of the CAHPS Health Plan 
Survey and the CAHPS Clinician & Group Survey. First released in 2003, the CAHPS Ambulatory 
Care Improvement Guide has been updated to reflect changes in the CAHPS surveys. It presents 
the steps that health care organizations can take to assess and improve their patients' experiences 
with ambulatory care.
The Improvement Guide includes the following sections:
  • About the CAHPS Ambulatory Care Improvement Guide
  • Why Improve Patient Experience?
  • Are You Ready to Improve?
  • Ways to Approach the Quality Improvement Process
  • Determining Where to Focus Efforts to Improve Patient Experience
  • Strategies for Improving Patient Experience
Read these sections, including descriptions of a dozen improvement strategies, on the 
at: https://cahps.ahrq.gov/quality-improvement/improvement-guide/improvement-guide.html.
Read a brief description of the CAHPS Ambulatory Care Improvement Guide 
at: https://cahps.ahrq.gov/about-cahps/research/cahps_improvement_guide.pdf.
If you have any questions or comments, please contact the CAHPS User Network 
at cahps1@westat.com or 1-800-492-9261.

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