New Version of CAHPS® Improvement Guide

AHRQ Releases the Latest CAHPS Ambulatory Care Improvement Guide The newest version of the CAHPS Ambulatory Care Improvement Guide is designed to support  organizations that want to improve performance on current versions of the CAHPS Health Plan  Survey and the CAHPS Clinician & Group Survey. First released in 2003, the CAHPS Ambulatory  Care Improvement Guide has been updated to reflect changes in the CAHPS surveys. It presents  the steps that health care organizations can take to assess and improve their patients' experiences  with ambulatory care. The Improvement Guide includes the following sections: About the CAHPS Ambulatory Care Improvement Guide Why Improve Patient Experience? Are You Ready to Improve? Ways to Approach the Quality Improvement Process Determining Where to Focus Efforts to Improve Patient Experience Strategies for Improving Patient Experience Read these sections, including descriptions of a dozen improvement strategies, on the  AHRQ CAHPS site  at: https://cahps.ahrq.gov/quality-improvement/improvement-guide/improvement-guide.html. Read a brief description of the CAHPS Ambulatory Care Improvement Guide  at: https://cahps.ahrq.gov/about-cahps/research/cahps_improvement_guide.pdf. If you have any questions or comments, please contact the CAHPS User Network  at cahps1@westat.com or 1-800-492-9261.