The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning. | AHRQ Patient Safety Network

The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning. | AHRQ Patient Safety Network

• Study
 
• Published January 2016

The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning.

Gillespie A, Reader TW. BMJ Qual Saf. 2016 Jan 6; [Epub ahead of print].

This study describes the development and validity testing of a new tool for coding and measuring the severity of patient complaints. Application of this framework could help health care organizations appropriately monitor and learn from insights from patient reports.

• PubMed citation
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