![PSNet: Patient Safety Network](https://psnet.ahrq.gov/UI/images/logo-psnet-large%402x.png)
Soaring numbers of 111 callers forced to wait for a call back.
Delays in care and diagnosis can result in patient harm. This news article reports
on the trend of delays in prehospital emergency care as a safety concern in the
United Kingdom and describes an incident involving an infant who died from sepsis
after a call handler from the NHS 111 service failed to recognize that the child
required urgent care.
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