Soaring numbers of 111 callers forced to wait for a call back. | AHRQ Patient Safety Network

Soaring numbers of 111 callers forced to wait for a call back. | AHRQ Patient Safety Network

• Newspaper/Magazine Article
 
• Published January 2016

Soaring numbers of 111 callers forced to wait for a call back.

Donnelly L. The Telegraph. January 31, 2016.

Delays in care and diagnosis can result in patient harm. This news article reports 

on the trend of delays in prehospital emergency care as a safety concern in the 

United Kingdom and describes an incident involving an infant who died from sepsis 

after a call handler from the NHS 111 service failed to recognize that the child 

required urgent care.

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