Building a high-reliability organization: one system's patient safety journey.

Hendrich A, Haydar Z. J Healthc Manag. 2017;62:13-17.

High reliability has yet to be achieved in health care organizations. This commentary relates insights from one health system that sought to implement components of high reliability organizations. The authors recommend elements to consider, including increasing awareness of complacency, potential budget challenges, and disclosure as a standard of care.

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