How CAHPS® Surveys Measure Patient Experience: Differentiating Patient Experience and Satisfaction
What is the difference between patient experience and patient satisfaction? And what makes CAHPS surveys effective at capturing useful information on patient experience? A new AHRQ podcast tackles these questions with Rear Admiral Jeff Brady, MD, MPH, Director of CQuIPS at AHRQ, and Susan Edgman-Levitan, PA, Executive Director of the Stoeckle Center at Massachusetts General Hospital.
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