Improving Patients' Experiences: How Primary Care and Specialty Practices Are Using the CAHPS Clinician & Group Survey

Improving Patients' Experiences: How Primary Care and Specialty Practices Are Using the CAHPS Clinician & Group Survey
A Free Webcast Event
Thursday, September 24, 2009
2:00 – 3:30 pm E.T.
To learn more and register for the Webcast, visit https://www.cahps.ahrq.gov/content/community/events/COMM_EVENTS_webcast2009-09-24.asp.

The Agency for Healthcare Research and Quality’s CAHPS User Network invites you to hear directly from the leaders of two medical practices that are using the CAHPS Clinician & Group Survey to improve care.

What can you learn?
How a primary care and specialty practice used the survey results to identify problem areas.
How the practices designed and implemented solutions to those problems.
The challenges these practices faced and how they responded.
The resources available to practices seeking to improve their patients’ experiences.
What these practices learned about what’s needed to improve patients’ experiences.
Who should attend?
Quality improvement leaders and staff at primary care and specialty practices, health plans, and hospital outpatient clinics as well as anyone interested in the use of the CAHPS Clinician & Group Survey to improve patients’ experiences with care.
Learn more
For information about the CAHPS Clinician & Group Survey, go to https://www.cahps.ahrq.gov/content/products/CG/PROD_CG_CG40Products.asp.

For information about the use of CAHPS surveys to improve quality, go to https://www.cahps.ahrq.gov/content/resources/QI/RES_QI_Intro.asp.