AHRQ Innovations Exchange | Monthly Text Messages Increase Compliance With Recommended Blood Glucose Testing in Medicaid Managed Care Enrollees With Diabetes

Monthly Text Messages Increase Compliance With Recommended Blood Glucose Testing in Medicaid Managed Care Enrollees With Diabetes

Snapshot
Summary
A Medicaid managed care plan in Delaware uses cell phone text messaging to send members with type 2 diabetes monthly automated educational messages and reminders to make and keep appointments for blood glucose testing. In a pilot study, the percentage of participants receiving timely blood glucose tests rose from 52.3 percent at program inception to 70.5 percent 6 months later. This rate is much higher than the 45.4 percent compliance rate achieved by diabetic members not enrolled in the program. Based on this success, the organization expanded its use of text messaging to other diabetics and pregnant women and new mothers, sending them reminders about the need for prenatal and postnatal care.

Evidence Rating
Moderate: The evidence consists of pre- and post-implementation testing rates among diabetic participants, along with comparisons to a control group who were monitored during the testing period.

abrir aquí para acceder al documento AHRQ completo:
AHRQ Innovations Exchange | Monthly Text Messages Increase Compliance With Recommended Blood Glucose Testing in Medicaid Managed Care Enrollees With Diabetes