AHRQ Innovations Exchange | Patient-Centered Redesign Improves Patient and Staff Satisfaction at Outpatient Cancer Center

Patient-Centered Redesign Improves Patient and Staff Satisfaction at Outpatient Cancer Center

Snapshot
Summary
The Samuel Oschin Cancer Center, part of Cedars-Sinai Medical Center in Los Angeles, redesigned physical aspects of the outpatient facility to incorporate features that create a soothing, healing environment for patients. Patient-centered design elements include a patient-centered infusion area; natural lighting, plants, and other elements of nature; soft paint colors; comfortable furniture; and a configuration that facilitates nurse access to patients. The redesign led to increases in patient and staff satisfaction; center administrators believe that the center's redesign will continue to contribute to a growth in patient volume and high levels of profitability.

Evidence Rating
Moderate: The evidence regarding patient and staff satisfaction was evaluated with pre-and post-implementation measurement, as well as with anecdotal reports of staff satisfaction. Evidence regarding financial outcomes is based on anecdotal data and a pre-/post-implementation comparison that has yet to be quantified.


abrir aquí para acceder al documento AHRQ:
AHRQ Innovations Exchange | Patient-Centered Redesign Improves Patient and Staff Satisfaction at Outpatient Cancer Center