AHRQ’s CAHPS Issue Brief: Improving Patient Experience with Primary Care

AHRQ’s CAHPS Issue Brief: Improving Patient Experience with Primary Care

New Issue Brief from CAHPS User Network About Improving Patient Experience with Primary Care

A new issue brief from the Agency for Healthcare Research and Quality CAHPS User Network discusses efforts of two large physician practices to improve patient experience with care by using the 12-month version of the CAHPS Clinician & Group Survey. “How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement” is available at https://cahps.ahrq.gov/quality-improvement/reports-and-case-studies/index.html.

This issue brief summarizes presentations delivered on a CAHPS Webcast in October 2013. View slides or watch a recording of the Webcast at https://cahps.ahrq.gov/news-and-events/events/20131008_cg/webcast_10_08_13_cg.html.

If you have any questions or comments, please contact the CAHPS User Network at cahps1@westat.com or 1-800-492-9261.

---

About CAHPS

Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers about their experiences with health care. The CAHPS program at the U.S. Agency for Healthcare Research and Quality (AHRQ) supports the development and promotion of CAHPS surveys, toolkit materials, and comparative databases, and provides technical assistance to users. Learn more about AHRQ’s CAHPS program at: www.cahps.ahrq.gov.

AHRQ’s CAHPS Database receives data voluntarily submitted by users that have administered either the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey. The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results by users, researchers, and other interested organizations. Learn more about AHRQ’s CAHPS Database at: https://cahpsdatabase.ahrq.gov/.