Now Available: Video Replay of CAHPS® Webcast on CG-CAHPS Top-Performing Medical Practices

Now Available: Video Replay of CAHPS® Webcast on CG-CAHPS Top-Performing Medical Practices

Now Available: “Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices” Webcast Replay

The Agency for Healthcare Research and Quality's (AHRQ’s) recording of the “Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices” Webcast is now available. The October 22 Webcast highlighted success stories from medical practices that scored in the 90th percentile across all core measures from the CAHPS Clinician & Group (CG-CAHPS) Survey. Top-performing medical practices shared how they improved patient experience in the areas of access to care and information, communication with providers, and interactions with office staff.

How to view the recording: To view a video recording of the Webcast and download related materials,

• Visit http://event.on24.com/r.htm?e=851636&s=1&k=7C5008F1B22812AD68DDE4CF7C7198BC.
• Select “Launch Presentation.”

If you were not registered for the Webcast, you will need to register before you can view the recording and access the materials.

Questions? If you have any questions or comments, please contact the CAHPS User Network at cahps1@westat.com or 1-800-492-9261.

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About CAHPS

Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers about their experiences with health care. The CAHPS program at the U.S. Agency for Healthcare Research and Quality (AHRQ) supports the development and promotion of CAHPS surveys, toolkit materials, and comparative databases, and provides technical assistance to users. Learn more about AHRQ’s CAHPS program at: www.cahps.ahrq.gov.

AHRQ’s CAHPS Database receives data voluntarily submitted by users that have administered either the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey. The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results by users, researchers, and other interested organizations. Learn more about AHRQ’s CAHPS Database at: www.cahpsdatabase.ahrq.gov/.