Use of Six Sigma for eliminating missed opportunities for prevention services.

Gittner LS1, Husaini BA, Hull PC, Emerson JS, Tropez-Sims S, Reece MC, Zoorob R, Levine RS.

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Abstract

Delivery of primary care preventative services can be significantly increased utilizing Six Sigma methods. Missed preventative service opportunities were compared in the study clinic with the community clinic in the same practice. The study clinic had 100% preventative services, compared with only 16.3% in the community clinic. Preventative services can be enhanced to Six Sigma quality when the nurse executive and medical staff agree on a single standard of nursing care executed via standing orders.