The problem with using patient complaints for improvement. | AHRQ Patient Safety Network

The problem with using patient complaints for improvement. | AHRQ Patient Safety Network

• Commentary
 
• Published January 2018

The problem with using patient complaints for improvement.

de Vos MS, Hamming JF, Marang-van de Mheen PJ. BMJ Qual Saf. 2018 Jan 3; [Epub ahead of print].

Patient complaints can provide insights into care problems. The commentary discusses the content collected via formal complaint processes and explores barriers in the use of complaints to inform systemic improvement.

PubMed citationAvailable at

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