Podcasts | Consumer Assessment of Healthcare Providers and Systems (CAHPS) | www.cahps.ahrq.gov

New CAHPS Podcast: Creating an Improvement Culture
The second podcast in a series focused on quality improvement features Patrick Jordan, Chief Operating Officer for Newton-Wellesley Hospital in Newton, Massachusetts. Mr. Jordan discusses the importance of having a positive organizational culture to support the hospital’s commitment to improving patients’ experiences with care. This video podcast explains how Newton-Wellesley Hospital transformed their organization by creating a culture of improvement that focuses on patient-centered care.

Access this video podcast (17:34 minutes) on the CAHPS Web site at http://cahps.ahrq.gov/News-and-Events/Podcasts.aspx.
Check out the other podcast in this series:
The Case for Improving Patient Experience (Audio): Larry Morrissey from the Stillwater Medical Group discusses the value of and business case for improving patient experience.
Podcasts Consumer Assessment of Healthcare Providers and Systems (CAHPS) www.cahps.ahrq.gov