DHHS (NIOSH) Publication Number 2012-118
How to Prevent Violence on the JobHome healthcare workers can be vulnerable as they face an unprotected and unpredictable environment each time they enter a client's community and home. The spectrum of violence ranges from verbal abuse, to stalking or threats of assault, to homicide.
Verbal abuse from the client, family members, or people in the community is a form of workplace violence. Verbal abuse may be subtle, such as asking for help beyond the scope of the job (such as with cleaning), or it may be obvious, such as complaining about job performance or worker appearance—or even threatening to cause harm.
How to Prevent Violence on the Job [PDF - 518 KB]
CDC - NIOSH Publications and Products - Home Healthcare Workers: How to Prevent Violence on the Job (2012-118)