New CAHPS Podcast in Quality Improvemen​t Series

New CAHPS Podcast: How Human Resources Staff Can Support Effective Quality Improvement

The fourth podcast in a series focused on quality improvement features Wendy Leebov, President and CEO of Leebov Golde & Associates. Ms. Leebov discusses the key roles that human resources staff can play in advancing quality improvement in health care organizations.

Access this podcast (18:33) on the CAHPS Web site at http://cahps.ahrq.gov/News-and-Events/Podcasts.aspx.

Check out the other podcasts in this series:

• The Role of Leadership in Improvement Efforts (Audio): Gregg Meyer, Senior Vice President of Massachusetts General Hospital and Physicians Organization and Director of the Edward P. Lawrence Center for Quality and Safety, discusses the importance of leadership to support quality improvement efforts.

• Creating an Improvement Culture (Video): Patrick Jordan from Newton-Wellesley Hospital discusses the importance of having a positive organizational culture to support the hospital’s commitment to improving patients’ experiences with care.

• The Case for Improving Patient Experience (Audio): Larry Morrissey from the Stillwater Medical Group discusses the value of and business case for improving patient experience.

Podcasts Consumer Assessment of Healthcare Providers and Systems (CAHPS) www.cahps.ahrq.gov