Model Public Report Elements: A Sampler

Model Public Report Elements: A Sampler
Final Report
Prepared by Adams Dudley, M.D., M.B.A., University of California, San Francisco; Judith Hibbard, Dr.P.H., University of Oregon; and Dale Shaller, M.P.A., Shaller Consulting Group, with assistance from Michelle Ferrari, M.P.H., Shaller Consulting Group; Jennifer Kuo, M.H.S., and Dana Stelmokas, The Lewin Group; and Edie Wade, Ph.D., University of California, San Francisco.


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This guide provides an illustrative menu of public report elements from health care provider performance reports from around the country. The example Web pages highlighted in the Sampler span five core Web pages (landing page, presentation of measure ratings, consumer engagement tools, place for consumer input on Web site design, and other resources) that constitute a public report and are present on nearly all public reporting Web sites. Additional examples illustrate functional possibilities of Web sites (such as sorting by performance) and demonstrate how to facilitate use by consumers and how to engage consumers in their care.

Note: Some URLs provided in this Sampler take users to a Web page other than the one shown in the example (e.g., the home page, a search screen). Users may need to follow instructions to search sites or select a button or other options in order to find the exact page shown.

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Contents
Acknowledgments
Invitation to Readers of Sampler To Suggest Additional Model Report Elements
Introduction and Purpose
I. Early Strategic Decisions: Options and Examples
A. Types of Providers and Measures
B. Separate Information for Consumer vs. Provider
II. Five Basic Elements (Web Pages) of a Public Report: Options and Examples
A. Landing Page or Information Accessible From Landing Page
B. Presentation of Measure Ratings
C. Consumer Engagement Tools
D. Place for Consumer Input on Web Site Design
E. Other Resources
III. Functionality and Layout
A. Capacity To Narrow Selection of Providers Based on Consumer Preferences
B. Capacity To Sort Providers Based on Performance
C. E-Mail Capability
D. Web Page Layout


References

Acknowledgments
The authors gratefully acknowledge the valuable comments provided by the following Chartered Value Exchange (CVE) representatives, who generously contributed their time and expertise to the development and review of this report.

Jim Chase
Minnesota Community Measurement
Minnesota Healthcare Value Exchange

Scott Cleary
SMC Partners, LLC
Connecticut—eHealthConnecticut, Inc.

Cathy Davis
Kansas/Missouri—Kansas City Quality Improvement Consortium

Jerome Frankel
Oakland Southfield Physicians, PC
Michigan—Greater Detroit Area Health Council

Marge Ginsburg
Center for Healthcare Decisions
California Chartered Value Exchange

Judy Hirsh
Procter & Gamble
Ohio—Health Improvement Collaborative of Greater Cincinnati and HealthBridge

Thomas James
Humana, Inc.
Kentucky—Greater Louisville Value Exchange Partnership

Donna Marshall
Colorado Business Group on Health
Colorado Value Exchange

Ted Rooney
Maine Health Management Coalition
Maine Chartered Value Exchange Alliance

Ron Smith
St. Mary's Regional Medical Center
Nevada Partnership for Value-driven Health Care

Diane Stollenwerk
Stollenwerk & Associates
Formerly of Washington—Puget Sound Health Alliance

Ted Zimmer
Consumer Health Coalition
Pennsylvania—Pittsburgh Regional Health Initiative

Sampler Report Workgroup Facilitators:

Larry Bartlett
Independent Consultant

Margaret Trinity
Project Director
AHRQ CVE Learning Network

Prepared for:
Agency for Healthcare Research and Quality (AHRQ)
U.S. Department of Health and Human Services
540 Gaither Road
Rockville, MD 20850
www.ahrq.gov

The views expressed in this report are those of the authors. No official endorsement by the Agency for Healthcare Research and Quality or the U.S. Department of Health and Human Services is intended or should be inferred.

This document is in the public domain and may be used and reprinted without permission. AHRQ appreciates citation as to source. The suggested format follows: Dudley RA, Hibbard JH, Shaller D. Model Public Report Elements: A Sampler. Rockville, MD: Agency for Healthcare Research and Quality; 2010. AHRQ Publication No. 10-0088.

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Model Public Report Elements: A Sampler