Tools to Improve Safety for Patients with Limited English Proficiency
Research shows that safety events that affect patients with limited English proficiency tend to be more severe and occur more frequently due to communication errors. Two new tools are now available to help improve patient safety in those with limited English proficiency. The TeamSTEPPS® Limited English Proficiency module developed by AHRQ and the Department of Defense can help staff reduce medical errors for patients with limited English skills. Approximately 57 million people – 20 percent of the U.S. population – speak a language other than English at home, and approximately 25 million – nearly 9 percent of the U.S. population – are defined as limited English proficient, meaning that they speak English less than “very well.” The module is available in CD format and includes PowerPoint presentations, teaching modules, and video vignettes that can be used to train staff. As a companion to the TeamSTEPPS module, “Improving Patient Safety Systems for Patients With Limited English Proficiency: A Guide for Hospitals” helps hospital leaders learn how to identify, report, monitor, and prevent medical errors among patients with limited English Proficiency. Select to access the TeamSTEPPS Limited English Proficiency module and Hospital Guide. Copies of the module CD are available by sending an e-mail to AHRQPubs@ahrq.hhs.gov.
TeamSTEPPS® Enhancing Safety for Patients With Limited English Proficiency Module
The TeamSTEPPS Limited English Proficiency module is designed to help you develop and deploy a customized plan to train your staff in teamwork skills and lead a medical teamwork improvement initiative in your organization from initial concept development through to sustainment of positive changes. This evidence-based module will provide insight into the core concepts of teamwork as they are applied to your work with patients who have difficulty communicating in English. Comprehensive curricula and instructional guides include short case studies and videos illustrating teamwork opportunities and successes.
Also select Improving Patient Safety Systems for Patients With Limited English Proficiency: A Guide for Hospitals, which may help you and your organization prepare for the TeamSTEPPS Limited English Proficiency module.”
Module Materials
Staff Training
- All Handouts (PDF File, 365 KB; Plugin Software Help: Word® File, 630 KB; Plugin Software Help)
Pre-Work
Handouts
- Sample Session Agenda (PDF File, 90 KB; Plugin Software Help)
- Evidence Summary (PDF File, 80 KB; Plugin Software Help)
- Patient Language Process Map (PDF File, 22 KB; Plugin Software Help)
- Briefing Exercise (PDF File, 105 KB; Plugin Software Help)
- Course Evaluation (PDF File, 80 KB; Plugin Software Help)
- Learning Outcomes Assessment (PDF File, 100 KB; Plugin Software Help)
- Pretraining Behavior Survey (PDF File, 105 KB; Plugin Software Help)
- Posttraining Behavior Survey (PDF File, 77 KB; Plugin Software Help)
- Patient Outcome Survey (PDF File, 70 KB; Plugin Software Help)
- Patient Outcome Survey (in Spanish) (PDF File, 75 KB; Plugin Software Help)
Slide Presentations
- Staff Training Instructor Guide (PowerPoint® File, 1 MB; Plugin Software Help) (PDF File, 565 KB; Plugin Software Help)
- Staff Training Classroom Slides (PowerPoint® File, 1.4 MB; Plugin Software Help) (PDF File, 475 KB; Plugin Software Help)
- Train-the-Trainer Instructor Guide Cover (PowerPoint® File, 225 KB; Plugin Software Help) (PDF File, 150 KB; Plugin Software Help)
Train the Trainers
- All Handouts (PDF File, 360 KB; Plugin Software Help: Word® File, 300 KB; Plugin Software Help)
Pre-Work
- Readiness Assessment Survey (PDF File, 90 KB; Plugin Software Help)
- Form Letter (PDF File, 135 KB; Plugin Software Help)
Handouts
- Sample Session Agenda (PDF File, 90 KB; Plugin Software Help)
- Sample Participant List (Word® File, 335 KB; Plugin Software Help)
- Separator Tabs (Word® File, 15 KB; Plugin Software Help)
- Essentials Slide Handouts (PDF File, 300 KB; Plugin Software Help)
- Evidence Summary (PDF File, 80 KB; Plugin Software Help)
- Patient Language Process Map (PDF File, 22 KB; Plugin Software Help)
- Briefing Exercise (PDF File, 105 KB; Plugin Software Help)
- Course Evaluation (PDF File, 80 KB; Plugin Software Help)
- Learning Outcomes Assessment (PDF File, 100 KB; Plugin Software Help)
- Pretraining Behavior Survey (PDF File, 105 KB; Plugin Software Help)
- Posttraining Behavior Survey (PDF File, 77 KB; Plugin Software Help)
- Patient Outcome Survey (PDF File, 70 KB; Plugin Software Help)
- Patient Outcome Survey (in Spanish) (PDF File, 75 KB; Plugin Software Help)
- Goals and Outcomes (PDF File, 20 KB; Plugin Software Help)
- Implementation Slide Handouts (PDF File, 178 KB; Plugin Software Help)
- Action Planning (PDF File, 23 KB; Plugin Software Help)
Slide Presentations
- Train the Trainers Instructor Guide (PowerPoint® File, 1.7 MB; Plugin Software Help) (PDF File, 1 MB; Plugin Software Help)
- Staff Training Classroom Slides (PowerPoint® File, 1.4 MB; Plugin Software Help) (PDF File, 475 KB; Plugin Software Help)
- Implementation Classroom Slides (PowerPoint® File, 3.4 MB; Plugin Software Help) (PDF File, 1.7 MB; Plugin Software Help)
- Hospital Guide Slides (PowerPoint® File, 460 KB; Plugin Software Help) (PDF File, 465 KB; Plugin Software Help)
Related Resources
- Coaching Workshop Classroom Slides (PowerPoint® File, 1 MB; Plugin Software Help) (PDF File, 335 KB; Plugin Software Help)
- Coaching Workshop Slide Handouts (PDF File, 175 KB; Plugin Software Help)
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