AHRQ Patient Safety Network ► Complaints About Acute Trusts 2013–14 and Q1 and Q2 2014–15.

AHRQ Patient Safety Network





Complaints About Acute Trusts 2013–14 and Q1 and Q2 2014–15.

London, UK: Parliamentary and Health Service Ombudsman; November 26, 2014.

The National Health Service broadly reports the results of system-level analyses and investigations into trust-specific failures. This publication is the first in a series that will provide information about complaints submitted to trusts (from 2013 to 2014 and in the first half of 2014 to 2015) to track complaints received and responded to, identify common themes, and uncover recurring problems in an effort to enable organizations to improve processes for managing complaints.

Information 
Free full text (PDF) 

Related Resources

STUDY

Adverse event rates as measures of hospital performance.

Hauck K, Zhao X, Jackson T. Health Policy. 2012;104:146-154.

COMMENTARY

The long road to ensuring patient safety in NHS hospitals.

Dyer C. BMJ. 2013;346:f3029.

STUDY

Prevalence and severity of patient harm in a sample of UK-hospitalised children detected by the Paediatric Trigger Tool.

Chapman SM, Fitzsimons J, Davey N, Lachman P. BMJ Open. 2014;4:e005066.

BOOK/REPORT

Patient Safety in Private Hospitals: the Known and the Unknown Risk.

Leys C, Toft B. London, UK: Centre for Health and the Public Interest; August 2014.

View all related resources...