sábado, 7 de febrero de 2015

AHRQ Patient Safety Network ▲ Complaints and Raising Concerns.

AHRQ Patient Safety Network

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Complaints and Raising Concerns.

Fourth Report of Session 2014–15. House of Commons Health Committee. London, England: The Stationery Office; January 13, 2015. Publication HC 350.

Complaints are a proactive way to monitor and address recurring problems that may result in adverse events and system failures. This report discusses progress achieved through complaint response efforts in the United Kingdom and provides recommendations to augment how complaints are managed to develop further improvements.

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Related Resources
National Comparative Audit of Blood Transfusion.
National Blood Service Hospitals.
Organisation Patient Safety Incident Reports.
National Patient Safety Agency.
Legislative Report to the General Assembly: Adverse Event Reporting.
Mullen J, Furniss WH, Mueller L, Olson JC. Hartford, CT: Connecticut Department of Public Health; October 2014.
International Comparisons: A Focus on Quality of Care.
Ottawa, ON: Canadian Institute for Health Information; January 23, 2014.
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