AHRQ Patient Safety Network ► Error disclosure and family members' reactions: does the type of error really matter?

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Error disclosure and family members' reactions: does the type of error really matter?

Leone D, Lamiani G, Vegni E, Larson S, Roter DL. Patient Educ Couns. 2015 Jan 13; [Epub ahead of print].

In this study, Italian physicians were videotaped in a simulated scenario of error disclosure to a family member. Physicians were much more likely to use the term error, apologize, and display empathy when the scenario represented an instance of clear responsibility rather than shared responsibility or system failure.

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