When doing wrong feels so right: normalization of deviance.
Price MR, Williams TC. J Patient Saf. 2015 Mar 4; [Epub ahead of print].
This commentary explains the concept of normalization of deviance, which occurs when poor processes are widely utilized throughout an organization despite safety hazards associated with its practice. This commentary discusses normalization of deviance in health care and how it can contribute to patient harm. The authors advocate for more awareness of this phenomenon on the frontline, particularly among nurses, to reduce risks.
Associations between perceived crisis mode work climate and poor information exchange within hospitals.
Patterson ME, Bogart MS, Starr KR. J Hosp Med. 2015;10:152-159.
Care of the clinician after an adverse event.
Pratt SD, Jachna BR. Int J Obstet Anesth. 2015;24:54-63.
Medical harm: patient perceptions and follow-up actions.
Lyu HG, Cooper MA, Mayer-Blackwell B, et al. J Patient Saf. 2014 Nov 13; [Epub ahead of print].
TEXAS MEETING/CONFERENCEView all related resources...
The Patient Experience: Improving Health Care Quality Through Patient-Centered Care.
The STEEEP Academy. June 18–19, 2015. 8:00 AM–1:00 PM (Central); Heart Hospital Baylor Plano, Plano, TX.