AHRQ Patient Safety Network ► When doing wrong feels so right: normalization of deviance.

AHRQ Patient Safety Network



When doing wrong feels so right: normalization of deviance.

Price MR, Williams TC. J Patient Saf. 2015 Mar 4; [Epub ahead of print].

This commentary explains the concept of normalization of deviance, which occurs when poor processes are widely utilized throughout an organization despite safety hazards associated with its practice. This commentary discusses normalization of deviance in health care and how it can contribute to patient harm. The authors advocate for more awareness of this phenomenon on the frontline, particularly among nurses, to reduce risks.

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