Navigating care transitions: a process model of how doctors overcome organizational barriers and create awareness.
Hilligoss B, Vogus TJ. Med Care Res Rev. 2015;72:25-48.
This ethnographic study explored the underlying reasons for safety and communication problems at the transition of care between the emergency department and hospital wards. Through observation and interviews with physicians and hospital leadership, the study identifies structural and cultural barriers to effective communication and reveals time-consuming workarounds that physicians utilized to ensure patient safety.
Implementation of an emergency department sign-out checklist improves transfer of information at shift change.
Dubosh NM, Carney D, Fisher J, Tibbles CD. J Emerg Med. 2014;47:580-585.
Collaborating—or "selling" patients? A conceptual framework for emergency department-to-inpatient handoff negotiations.
Hilligoss B, Mansfield JA, Patterson ES, Moffatt-Bruce SD. Jt Comm J Qual Patient Saf. 2015;41:134-143.
'The ABC of Handover': impact on shift handover in the emergency department.
Farhan M, Brown R, Vincent C, Woloshynowych M. Emerg Med J. 2012;29:947-953.
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Stout D. New York Times. June 17, 2006;National desk:9.