New Health Plan Survey Results Show Good Doctor/Patient Communication
New results from AHRQ's CAHPS® (Consumer Assessment of Healthcare Providers and Systems) Health Plan Surveys found that responses to questions about “how well doctors communicate” were among the highest scoring measures among patients enrolled in Medicaid and the Children’s Health Insurance Program (CHIP). Participants reported that their doctor respected patient comments (78 percent for adult Medicaid, 84 percent for child Medicaid, and 86 percent for CHIP), that doctors explained things clearly (73 percent for adult Medicaid, 79 percent for child Medicaid, and 80 percent for CHIP) and that doctors listened carefully (74 percent for adult Medicaid, 80 percent for child Medicaid, and 82 percent for CHIP). Results are based on information from health plans that voluntarily submit survey data to the CAHPS Database. The 2015 CAHPS Health Plan Survey Database includes more than 165,000 survey responses from patients about their experience of care for adult and child Medicaid and CHIP populations. Users can view the results via an online reporting system or request de-identified research data files.
Comparative Data
About Comparative Data
Welcome to the CAHPS online reporting system for reporting CAHPS survey results. TheCAHPS Database is the national repository for data from selected CAHPS surveys. The online reporting system contains comparative data for the CAHPS Health Plan (HP) Survey and the CAHPS Clinician & Group (CG) Survey.
Those that administer the CAHPS surveys according to the CAHPS survey specifications are welcome to participate in the CAHPS Database. In return for submitting data to the CAHPS Database, participants have authorized access to a secure, password-protected Submitter’s Site. This site allows submitting organizations to view their own results compared to relevant benchmarks in order to identify performance strengths as well as opportunities for improvement.
For further information contact the CAHPS Database
Email CAHPSDatabase@Westat.com
Phone: 888-808-7108
- View the CAHPS Health Plan Survey Comparative Data.
- View the CAHPS Clinician & Group Survey Comparative Data.
- Access the Submitter’s Site of the Comparative Data if your organization participates.
- View the Using the CAHPS Online Reporting System Video (Flash® video, 7 minutes, 46 seconds).
- Top Box Scores display the percent of survey respondents who chose the most positive score for a given item response scale.
- Frequencies show the distribution of scores for all response options and allow users to run custom displays by selected respondent and plan (HP) or practice (CG) characteristics.
- Bar charts display a graphical distribution of survey results that show the top, bottom, and middle response categories.
- Trending (HP only) displays results across the two most recent years of data for composites, overall ratings and individual items.
- Percentiles display the percentage of health plans (HP) or practices sites (CG) that scored at or below a particular top box score.
- Report Builder allows users to create custom downloadable reports.
Those that administer the CAHPS surveys according to the CAHPS survey specifications are welcome to participate in the CAHPS Database. In return for submitting data to the CAHPS Database, participants have authorized access to a secure, password-protected Submitter’s Site. This site allows submitting organizations to view their own results compared to relevant benchmarks in order to identify performance strengths as well as opportunities for improvement.
For further information contact the CAHPS Database
Email CAHPSDatabase@Westat.com
Phone: 888-808-7108
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