FOR IMMEDIATE RELEASE
January 13, 2016
Contact: CMS Media Relations
(202) 690-6145 | CMS Media Inquiries
Health Insurance Marketplace Open Enrollment Snapshot
Week 10: January 3, 2016 – January 9, 2016
Since Open Enrollment began on November 1, nearly 8.7 million consumers signed-up for health coverage through the HealthCare.gov platform or had their coverage automatically renewed. This week’s snapshot includes weekly and cumulative data for enrollment through HealthCare.gov, a breakdown of cumulative data for 38 states using the HealthCare.gov platform, and for the first time this Open Enrollment, cumulative data for certain local areas.
“Consumers have only two days left before the January 15 deadline to sign up for coverage starting February 1,” HHS Secretary Sylvia Burwell said. “We saw unprecedented demand for January 1st coverage and continue to make steady progress signing up new customers as open enrollment proceeds. We are focused on educating customers about the affordable options at HealthCare.gov and providing them the help they need to make the best coverage choices.”
Similar to last year, each week, the Centers for Medicare and Medicaid Services (CMS) will release weekly Open Enrollment snapshots for the HealthCare.gov platform, which is used by the Federally-facilitated Marketplaces and State Partnership Marketplaces, as well as some State-based Marketplaces. These snapshots provide point-in-time estimates of weekly plan selections, call center activity and visits to HealthCare.gov or CuidadoDeSalud.gov. The final number of plan selections associated with enrollment activity to date could fluctuate as plan changes or cancellations occur, such as in response to life changes like starting a new job or getting married. In addition, the weekly snapshot only looks at plan selections and does not include the number of consumers who paid their premiums to effectuate their enrollment.
HHS will continue to produce more detailed reports that look at plan selections across the Federally-facilitated Marketplace and State-based Marketplaces later in the Open Enrollment period.
Definitions and details on the data are included in the glossary.
Federal Marketplace Snapshot
Federal Marketplace Snapshot
|
Week 10
Jan 3 – Jan 9
|
Cumulative
Nov 1 – Jan 9
|
Plan Selections (net)
|
74,239
|
8,682,471
|
Applications Submitted (Number of Consumers)
|
253,565
|
11,066,884
|
Call Center Volume
|
830,465
|
10,397,132
|
Average Call Center Wait Time
|
1 minute 21 seconds
|
10 minutes 33 seconds
|
Calls with Spanish Speaking Representative
|
63,777
|
619,274
|
Average Wait for Spanish Speaking Rep
|
9 seconds
|
20 seconds
|
HealthCare.gov Users
|
1,970,588
|
21,283,462
|
CuidadoDeSalud.gov Users
|
148,444
|
1,079,026
|
Window Shopping HealthCare.gov Users
|
503,652
|
7,491,314
|
Window Shopping CuidadoDeSalud.gov Users
|
10,110
|
147,314
|
HealthCare.gov State-by-State Snapshot
Consumers across the country continued to explore their health insurance options by reaching out to a call center representative at 1-800-318-2596, attending enrollment events in their local communities, or visiting HealthCare.gov orCuidadoDeSalud.gov. Individual plan selections for the states using the HealthCare.gov platform include:
Week 10
|
Cumulative Plan Selections
Nov 1 – Jan 9
|
Alabama
|
179,115
|
Alaska
|
21,671
|
Arizona
|
176,089
|
Arkansas
|
66,635
|
Delaware
|
26,698
|
Florida
|
1,583,088
|
Georgia
|
522,895
|
Hawaii
|
11,949
|
Illinois
|
348,932
|
Indiana
|
183,185
|
Iowa
|
50,083
|
Kansas
|
89,229
|
Louisiana
|
193,249
|
Maine
|
78,891
|
Michigan
|
325,200
|
Mississippi
|
96,984
|
Missouri
|
260,798
|
Montana
|
55,474
|
Nebraska
|
80,128
|
Nevada
|
77,411
|
New Hampshire
|
51,048
|
New Jersey
|
262,400
|
New Mexico
|
48,385
|
North Carolina
|
563,830
|
North Dakota
|
20,046
|
Ohio
|
226,156
|
Oklahoma
|
130,700
|
Oregon
|
134,629
|
Pennsylvania
|
411,675
|
South Carolina
|
203,634
|
South Dakota
|
23,320
|
Tennessee
|
238,945
|
Texas
|
1,120,440
|
Utah
|
153,222
|
Virginia
|
390,029
|
West Virginia
|
34,827
|
Wisconsin
|
220,260
|
Wyoming
|
21,221
|
HealthCare.gov Local Market Snapshot
The Week 10 snapshot includes, for the first time this Open Enrollment, a look at plan section by Designated Market Areas (DMAs) which are local media markets. This data provides another level of detail to better understand total plan selections within local communities. Some DMAs include one or more counties in a state that is not using the HealthCare.gov platform in 2016. Plan selections for those DMAs only include data for the portions of these areas that are using the HealthCare.gov platform, so the cumulative totals in the snapshot do not represent plan selections for the entire DMA. In addition, some DMAs cross into multiple states that use the HealthCare.gov platform and those totals are cumulative for all HealthCare.gov states in that DMA. Because some communities do not fall into a DMA, cumulative plan selections for local markets will not total the national cumulative plan selection number.
Local Markets in HealthCare.gov States
|
State
|
Cumulative Plan Selections
Nov 1 – Jan 9
|
Abilene-Sweetwater
|
Texas
|
9,364
|
Albany
|
Georgia
|
14,939
|
Albuquerque-Santa Fe
|
New Mexico
|
41,433
|
Alexandria
|
Louisiana
|
8,770
|
Alpena
|
Michigan
|
1,941
|
Amarillo
|
Texas
|
13,279
|
Anchorage
|
Alaska
|
13,942
|
Atlanta
|
Georgia
|
394,458
|
Augusta
|
Georgia
|
29,967
|
Austin
|
Texas
|
112,628
|
Bangor
|
Maine
|
22,144
|
Baton Rouge
|
Louisiana
|
41,186
|
Beaumont-Port Arthur
|
Texas
|
13,541
|
Bend
|
Oregon
|
9,967
|
Billings
|
Montana
|
15,640
|
Biloxi-Gulfport
|
Mississippi
|
8,802
|
Birmingham (Ann and Tusc)
|
Alabama
|
70,898
|
Bluefield-Beckley-Oak Hill
|
West Virginia
|
7,391
|
Boise
|
Idaho
|
875
|
Boston (Manchester)
|
Massachusetts
|
40,712
|
Buffalo
|
New York
|
1,217
|
Burlington-Plattsburgh
|
Vermont
|
4,818
|
Butte-Bozeman
|
Montana
|
9,264
|
Casper-Riverton
|
Wyoming
|
4,604
|
Cedar Rapids-Wtrlo-Iwc & Dub
|
Iowa
|
15,251
|
Champaign & Sprngfld-Decatur
|
Illinois
|
22,852
|
Charleston
|
South Carolina
|
41,274
|
Charleston-Huntington
|
West Virginia
|
16,116
|
Charlotte
|
North Carolina
|
189,940
|
Charlottesville
|
Virginia
|
15,145
|
Chattanooga
|
Tennessee
|
36,393
|
Cheyenne-Scottsbluf
|
Wyoming
|
6,038
|
Chicago
|
Illinois
|
278,687
|
Cincinnati
|
Ohio
|
44,946
|
Clarksburg-Weston
|
West Virginia
|
5,737
|
Cleveland-Akron (Canton)
|
Ohio
|
81,207
|
Columbia
|
South Carolina
|
39,227
|
Columbia-Jefferson City
|
Missouri
|
20,853
|
Columbus
|
Georgia
|
18,677
|
Columbus
|
Ohio
|
44,189
|
Columbus-Tupelo-West Point
|
Mississippi
|
12,678
|
Corpus Christi
|
Texas
|
17,604
|
Dallas-Ft. Worth
|
Texas
|
333,105
|
Davenport-R. Island-Moline
|
Iowa/Illinois
|
16,188
|
Dayton
|
Ohio
|
21,450
|
Denver
|
Colorado
|
6,705
|
Des Moines-Ames
|
Iowa
|
18,680
|
Detroit
|
Michigan
|
168,624
|
Dothan
|
Alabama
|
8,962
|
Duluth-Superior
|
Minnesota
|
6,535
|
El Paso (Las Cruces)
|
Texas
|
56,719
|
Elmira (Corning)
|
New York
|
1,149
|
Erie
|
New York
|
8,425
|
Eugene
|
Oregon
|
18,871
|
Evansville
|
Indiana
|
14,057
|
Fairbanks
|
Alaska
|
2,660
|
Fargo-Valley City
|
North Dakota
|
10,393
|
Flint-Saginaw-Bay City
|
Michigan
|
29,645
|
Ft. Myers-Naples
|
Florida
|
84,257
|
Ft. Smith-Fay-Sprngdl-Rgrs
|
Arkansas
|
21,599
|
Ft. Wayne
|
Indiana
|
21,401
|
Gainesville
|
Florida
|
18,136
|
Glendive
|
Montana
|
530
|
Grand Rapids-Kalmzoo-B.Crk
|
Michigan
|
65,950
|
Great Falls
|
Montana
|
7,695
|
Green Bay-Appleton
|
Wisconsin
|
49,004
|
Greensboro-H.Point-W.Salem
|
North Carolina
|
101,278
|
Greenville-N.Bern-Washngtn
|
North Carolina
|
40,539
|
Greenvll-Spart-Ashevll-And
|
North Carolina
|
110,013
|
Greenwood-Greenville
|
Mississippi
|
6,780
|
Harlingen-Wslco-Brnsvl-Mca
|
Texas
|
48,639
|
Harrisburg-Lncstr-Leb-York
|
Pennsylvania
|
59,028
|
Harrisonburg
|
Virginia
|
11,652
|
Hattiesburg-Laurel
|
Mississippi
|
10,713
|
Helena
|
Montana
|
2,581
|
Honolulu
|
Hawaii
|
11,949
|
Houston
|
Texas
|
298,346
|
Huntsville-Decatur
|
Alabama
|
35,878
|
Idaho Falls-Pocatello
|
Idaho
|
2,711
|
Indianapolis
|
Indiana
|
83,652
|
Jackson
|
Mississippi
|
38,558
|
Jackson
|
Tennessee
|
10,827
|
Jacksonville
|
Florida
|
94,591
|
Johnstown-Altoona
|
Pennsylvania
|
18,691
|
Jonesboro
|
Arkansas
|
5,419
|
Joplin-Pittsburg
|
Missouri
|
14,679
|
Juneau
|
Alaska
|
3,010
|
Kansas City
|
Kansas/Missouri
|
98,082
|
Knoxville
|
Tennessee
|
47,986
|
La Crosse-Eau Claire
|
Wisconsin
|
23,137
|
Lafayette
|
Indiana
|
3,102
|
Lafayette
|
Louisiana
|
24,003
|
Lake Charles
|
Louisiana
|
6,591
|
Lansing
|
Michigan
|
14,667
|
Laredo
|
Texas
|
12,225
|
Las Vegas
|
Nevada
|
54,593
|
Lima
|
Ohio
|
1,571
|
Lincoln & Hastings-Krny
|
Nebraska
|
35,750
|
Little Rock-Pine Bluff
|
Arkansas
|
32,178
|
Louisville
|
Kentucky
|
8,392
|
Lubbock
|
Texas
|
12,182
|
Macon
|
Georgia
|
21,213
|
Madison
|
Wisconsin
|
32,594
|
Marquette
|
Michigan
|
9,300
|
Medford-Klamath Falls
|
Oregon
|
13,730
|
Memphis
|
Tennessee
|
56,059
|
Meridian
|
Mississippi
|
3,875
|
Miami-Ft. Lauderdale
|
Florida
|
588,183
|
Milwaukee
|
Wisconsin
|
79,557
|
Minneapolis-St. Paul
|
Minnesota
|
10,795
|
Minot-Bismarck-Dickinson
|
North Dakota
|
11,302
|
Missoula
|
Montana
|
19,701
|
Mobile-Pensacola (Ft Walt)
|
Alabama
|
61,110
|
Monroe-El Dorado
|
Louisiana/Arkansas
|
19,782
|
Montgomery-Selma
|
Alabama
|
18,961
|
Myrtle Beach-Florence
|
Florida
|
38,001
|
Nashville
|
Tennessee
|
95,498
|
New Orleans
|
Louisiana
|
79,984
|
New York
|
New York
|
207,404
|
Norfolk-Portsmth-Newpt News
|
Virginia
|
75,197
|
North Platte
|
Nebraska
|
1,602
|
Odessa-Midland
|
Texas
|
11,345
|
Oklahoma City
|
Oklahoma
|
66,171
|
Omaha
|
Nebraska
|
35,793
|
Orlando-Daytona Bch-Melbrn
|
Florida
|
294,236
|
Ottumwa-Kirksville
|
Missouri
|
3,547
|
Paducah-Cape Girard-Harsbg
|
Illinois/Kentucky/Missouri
|
20,183
|
Panama City
|
Florida
|
20,405
|
Parkersburg
|
West Virginia
|
2,965
|
Peoria-Bloomington
|
Illinois
|
12,530
|
Philadelphia
|
Pennsylvania
|
275,638
|
Phoenix (Prescott)
|
Arizona
|
125,265
|
Pittsburgh
|
Pennsylvania
|
76,399
|
Portland
|
Oregon
|
87,649
|
Portland-Auburn
|
Maine
|
57,848
|
Presque Isle
|
Maine
|
4,035
|
Quincy-Hannibal-Keokuk
|
Illinois/Missouri/Iowa
|
7,059
|
Raleigh-Durham (Fayetvlle)
|
North Carolina
|
150,939
|
Rapid City
|
South Dakota
|
7,162
|
Reno
|
Nevada
|
21,251
|
Richmond-Petersburg
|
Virginia
|
72,720
|
Roanoke-Lynchburg
|
Virginia
|
49,112
|
Rochestr-Mason City-Austin
|
Minnesota/Iowa
|
1,317
|
Rockford
|
Illinois
|
12,270
|
Salisbury
|
Maryland
|
6,897
|
Salt Lake City
|
Utah
|
153,763
|
San Angelo
|
Texas
|
4,307
|
San Antonio
|
Texas
|
101,863
|
Savannah
|
Georgia
|
43,716
|
Sherman-Ada
|
Texas
|
8,850
|
Shreveport
|
Louisiana
|
33,634
|
Sioux City
|
Iowa
|
9,748
|
Sioux Falls(Mitchell)
|
South Dakota
|
17,460
|
South Bend-Elkhart
|
Indiana
|
23,907
|
Spokane
|
Washington
|
1,283
|
Springfield
|
Missouri
|
51,653
|
St. Joseph
|
Missouri
|
3,685
|
St. Louis
|
Missouri
|
120,460
|
Tallahassee-Thomasville
|
Florida
|
25,185
|
Tampa-St. Pete (Sarasota)
|
Florida
|
260,266
|
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