AHRQ has released a new online toolkit to help hospital and health system leaders and clinicians communicate accurately and openly with patients and their families when something goes wrong with their care. The toolkit is based on an AHRQ-developed communication and resolution process called Communication andOptimal Resolution (CANDOR).
The toolkit gives hospitals and health systems the tools to respond immediately when a patient is harmed and to promote candid, empathetic communication and timely resolution for patients and caregivers. It contains a complete set of tools – including facilitator notes, slides and online videos – to implement the CANDOR process.
You can access the CANDOR toolkit at: http://www.ahrq.gov/
professionals/quality-patient- safety/patient-safety- resources/resources/candor/ index.html.
You can access a blog on the CANDOR toolkit by AHRQ Director Andy Bindman, M.D. at: http://www.ahrq.gov/news/blog/
ahrqviews/candor-and-the- importance-of-honesty.html? utm_source=AHRQ&utm_medium=EN& utm_term=BLOG&utm_content=30& utm_campaign=AHRQ_CANDOR_2016.