The use of patient feedback by hospital boards of directors: a qualitative study of two NHS hospitals in England. | AHRQ Patient Safety Network

The use of patient feedback by hospital boards of directors: a qualitative study of two NHS hospitals in England. | AHRQ Patient Safety Network

• Study
 
• Published July 2017

The use of patient feedback by hospital boards of directors: a qualitative study of two NHS hospitals in England.

Lee R, Baeza JI, Fulop NJ. BMJ Qual Saf. 2018;27:103-109.

Health care leaders increasingly recognize the importance of engaging patients in quality and safety initiatives. Researchers examined how boards of directors at two National Health System hospitals in England gathered and operationalized patient feedback. Patient input informed strategic priorities and inspired initiatives but was underutilized to ensure improvement.

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