Now Available: CAHPS® Ambulatory Care Improvement Guide
The updated CAHPS Ambulatory Care Improvement Guide presents steps that health care organizations can take to better understand their patients' experiences with ambulatory care, plan an improvement project, and identify pertinent improvement strategies for implementation. First released in 2003, the CAHPS Ambulatory Care Improvement Guide supports organizations enhancing patient experience as measured by the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey.
The newest strategies in the Guide address the following topics:
- OpenNotes
- Internet Access for Health Information and Advice
- On-Demand Advice, Diagnosis, and Treatment for Minor Health Conditions
- Cultivating Cultural Competence
- Price Transparency
A consolidated version of the Improvement Guide is now available.
If you have any questions or comments, please contact the CAHPS User Network at cahps1@westat.com or 1-800-492-9261.
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