Register for AHRQ Webcast - Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care

Register for AHRQ Webcast - Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care

Registration Open for AHRQ Webcast “Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care”

October 3, 1-2 p.m. ET

Register Now for the Webcast

This Agency for Healthcare Research and Quality (AHRQ) Webcast will discuss methods and early results from a pilot project assessing the implementation and use of the new CAHPS Patient Narrative Elicitation Protocol in several New York-Presbyterian ambulatory care practices. Designed to be used with the CAHPS Clinician & Group Survey or on its own, the Narrative Elicitation Protocol consists of 5 open-ended questions that prompt patients’ accounts of their care experiences.

Speakers will also share what they have learned from interviews with clinicians and practice leaders about the characteristics of narrative feedback reporting strategies that are important to guiding improvement.

Speakers include:

• Dale Shaller, M.P.A., Shaller Consulting Group, Stillwater, MN (Moderator)
• Rachel Grob, M.A., Ph.D., Director of National Initiatives and Associate Clinical Professor, Center for Patient Partnerships, Madison, WI
• Tara Servati, M.P.H., Patient Experience Specialist for the Ambulatory Care Network, New York-Presbyterian, New York, NY

If you have any questions or comments, please contact the CAHPS User Network at cahps1@westat.com or 1-800-492-9261.