Why empathy may be the best risk management strategy.
Hertz BT. Med Econ. February 4, 2015.
Communication and response strategies have been shown to improve how organizations, clinicians, and patients and their families recover from adverse incidents. This news article discusses apology laws which protect certain statements regarding disclosure from being admissible in court and highlights how sensitivityto patients and transparent communication about the failure can be beneficial for both clinicians and patients after a medical error.
Medical malpractice: why is it so hard for doctors to apologize?
Sanghavi D. Boston Globe Magazine. January 27, 2013.
Medical errors are hard for doctors to admit, but it's wise to apologize to patients.
Jain M. Washington Post. May 27, 2013.
Hospitals study when to apologize to patients.
Kowalczyk L. The Boston Globe. July 24, 2005.
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Drug-induced hypoglycaemia--new insight into an old problem.
Ching CK, Lai CK, Poon WT, et al. Hong Kong Med J. 2006;12:334-338.