Understanding and responding when things go wrong: key principles for primary care educators.

McNab D, Bowie P, Ross A, Morrison J. Educ Prim Care. 2016;27:258-266.

Error investigation in health care settings varies widely. The authors of this conceptual paper suggest that a systems approach will lead to a reduction in vulnerabilities and support a positive safety culture. They argue that human error should be the starting point rather than a root cause in any error analysis.

PubMed citation Available at