An automated interactive voice response system for follow-up after an acute care outpatient visit often captures meaningful clinical information.J Gen Intern Med. 2014;29:1105-1112.
Exploration of an automated approach for receiving patient feedback after outpatient acute care visits.
Berner ES, Ray MN, Panjamapirom A, et al. J Gen Intern Med. 2014;29:1105-1112.
This study included three phases to explore the strategy of patient outcome feedback following outpatientacute care visits. For the baseline stage, patients received a live follow-up call 3 weeks after their visit. In the second and third phases, patients were contacted one week after their visit by a live call or aninteractive voice response system call, respectively. There was a clear tradeoff—although fewer patients completed the automated call than the live call, a greater percentage of these patients reported a lack of clinical improvement, suggesting the automated system may still adequately capture problems. Overall, at least 15% of patients did not improve within a week of an acute care visit, and more than 60% of these patients had not contacted any clinician during the follow-up period. An accompanying editorial discusses the wide-reaching implications of this study for providing actionable feedback to physicians and creating novel methods for measuring errors in the ambulatory setting.
Stopping the error cascade: a report on ameliorators from the ASIPS collaborative.
Parnes B, Fernald D, Quintela J, et al. Qual Saf Health Care. 2007;16:12-16.
Are opioid dependence and methadone maintenance treatment (MMT) documented in the medical record? A patient safety issue.
Walley AY, Farrar D, Cheng DM, Alford DP, Samet JH. J Gen Intern Med. 2009;24:1007-1011.
Impact of implementing alerts about medication black-box warnings in electronic health records.
Yu DT, Seger DL, Lasser KE, et al. Pharmacoepidemiol Drug Saf. 2011;20:192-202.
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The care transitions intervention: translating from efficacy to effectiveness.
Voss R, Gardner R, Baier R, Butterfield K, Lehrman S, Gravenstein S. Arch Intern Med. 2011;171:1232-1237.