domingo, 3 de agosto de 2014

AHRQ Patient Safety Network ► Exploration of an automated approach for receiving patient feedback after outpatient acute care visits.

AHRQ Patient Safety Network

An automated interactive voice response system for follow-up after an acute care outpatient visit often captures meaningful clinical information.J Gen Intern Med. 2014;29:1105-1112.

PSNet header image

Exploration of an automated approach for receiving patient feedback after outpatient acute care visits.

Berner ES, Ray MN, Panjamapirom A, et al. J Gen Intern Med. 2014;29:1105-1112.

This study included three phases to explore the strategy of patient outcome feedback following outpatientacute care visits. For the baseline stage, patients received a live follow-up call 3 weeks after their visit. In the second and third phases, patients were contacted one week after their visit by a live call or aninteractive voice response system call, respectively. There was a clear tradeoff—although fewer patients completed the automated call than the live call, a greater percentage of these patients reported a lack of clinical improvement, suggesting the automated system may still adequately capture problems. Overall, at least 15% of patients did not improve within a week of an acute care visit, and more than 60% of these patients had not contacted any clinician during the follow-up period. An accompanying editorial discusses the wide-reaching implications of this study for providing actionable feedback to physicians and creating novel methods for measuring errors in the ambulatory setting.

PubMed citation icon indicating hyperlink to external website
Available at icon indicating hyperlink to external website
Related editorial icon indicating hyperlink to external website

Related Resources
Stopping the error cascade: a report on ameliorators from the ASIPS collaborative.
Parnes B, Fernald D, Quintela J, et al. Qual Saf Health Care. 2007;16:12-16.
Are opioid dependence and methadone maintenance treatment (MMT) documented in the medical record? A patient safety issue.
Walley AY, Farrar D, Cheng DM, Alford DP, Samet JH. J Gen Intern Med. 2009;24:1007-1011.
Impact of implementing alerts about medication black-box warnings in electronic health records.
Yu DT, Seger DL, Lasser KE, et al. Pharmacoepidemiol Drug Saf. 2011;20:192-202.
The care transitions intervention: translating from efficacy to effectiveness.
Voss R, Gardner R, Baier R, Butterfield K, Lehrman S, Gravenstein S. Arch Intern Med. 2011;171:1232-1237.
View all related resources...

No hay comentarios: