GESTIÓN EN SALUD PÚBLICA: AHRQ Patient Safety Network ► Exploration of an automated approach for receiving patient feedback after outpatient acute care visits.

domingo, 3 de agosto de 2014

AHRQ Patient Safety Network ► Exploration of an automated approach for receiving patient feedback after outpatient acute care visits.

AHRQ Patient Safety Network

An automated interactive voice response system for follow-up after an acute care outpatient visit often captures meaningful clinical information.J Gen Intern Med. 2014;29:1105-1112.

Exploration of an automated approach for receiving patient feedback after outpatient acute care visits.

Berner ES, Ray MN, Panjamapirom A, et al. J Gen Intern Med. 2014;29:1105-1112.

This study included three phases to explore the strategy of patient outcome feedback following outpatientacute care visits. For the baseline stage, patients received a live follow-up call 3 weeks after their visit. In the second and third phases, patients were contacted one week after their visit by a live call or aninteractive voice response system call, respectively. There was a clear tradeoff—although fewer patients completed the automated call than the live call, a greater percentage of these patients reported a lack of clinical improvement, suggesting the automated system may still adequately capture problems. Overall, at least 15% of patients did not improve within a week of an acute care visit, and more than 60% of these patients had not contacted any clinician during the follow-up period. An accompanying editorial discusses the wide-reaching implications of this study for providing actionable feedback to physicians and creating novel methods for measuring errors in the ambulatory setting.

PubMed citation