AHRQ Study Finds No Awareness of Home Health Agency Quality Reports
Despite state and federal efforts in publishing quality and satisfaction ratings designed to assist consumers when choosing health care providers, a recent AHRQ-funded study found no awareness of the existence of such reports on home health agencies. This study examined how patients selected a home health agency for care following hospital discharge. The study and abstract, “A Qualitative Study of Choosing Home Health Care After Hospitalization: The Unintended Consequences of ‘Patient Choice’ Requirements,” appeared online January 9 in the Journal of General Internal Medicine. Thirteen consumers and 28 case managers from five hospitals participating in the study were all unaware of existing state or Medicare home health agency public reports, thereby limiting consumers’ ability to make informed decisions and their case managers’ ability to assist them. Case managers felt unable to respond to consumers’ requests for help in choosing a home health agency because they did not have additional information and feared violating federal laws concerning patient choice. Authors noted that public reports can be marketed as tools that case managers can use to help patients choose among providers, while supporting patient autonomy.
J Gen Intern Med. 2015 Jan 9. [Epub ahead of print]
A Qualitative Study of Choosing Home Health Care After Hospitalization: The Unintended Consequences of 'Patient Choice' Requirements.
- [PubMed - as supplied by publisher]