Register Now: March 17 CAHPS Webinar Will Highlight Lessons From Top-Performing Medicaid and CHIP Health Plans
Register now for an AHRQ webinar March 17 from 1 to 2 p.m. ET to share success stories from Medicaid and Children's Health Insurance Program (CHIP) plans that have scored above the 80th percentile across all core measures in the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Health Plan Survey. Representatives from two top-performing health plans will share how they achieved high patient experience scores in the areas of access to care, communication with doctors, member information and customer service, and overall health plan ratings. Speakers include Stacia Cohen, R.N., M.B.A., from Blue Cross and Blue Shield of Minnesota and Christopher Sellers, M.P.H., of ALL Kids in the Alabama Department of Public Health. CAHPS surveys ask consumers about their experiences with health care. AHRQ’s CAHPS Database receives data voluntarily submitted by users who have administered either the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey. For questions about the CAHPS program and its surveys contact the CAHPS User Network or phone 1-800-492-9261. Registration is open.