Reminder: Register for AHRQ CAHPS® Webcast on Top-Performing Medicaid and CHIP Health Plans

Reminder: Register for AHRQ CAHPS® Webcast on Top-Performing Medicaid and CHIP Health Plans

Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans

Tuesday, March 17

1 – 2 p.m. ET

Register Now

This free Webcast from the Agency for Healthcare Research and Quality (AHRQ) will highlight success stories from Medicaid and Children's Health Insurance Program (CHIP) plans that have scored above the 80th percentile across all core measures in the CAHPS Health Plan Survey. Representatives from two top-performing health plans will share how they achieved high patient experience scores in the areas of access to care, communication with doctors, member information and customer service, and overall health plan ratings.

Speakers include:

• Stacia Cohen, RN, MBA, Blue Cross and Blue Shield of Minnesota, Eagan, MN
• Christopher Sellers, MPH, Children's Health Insurance Program (CHIP), Alabama Department of Public Health, Montgomery, AL
• Dale Shaller, AHRQ CAHPS Database; Shaller Consulting Group, Stillwater, MN (Moderator)

Learn about AHRQ’s CAHPS Database at https://www.cahpsdatabase.ahrq.gov.

Learn about AHRQ’s CAHPS program and its surveys at https://www.cahps.ahrq.gov.

If you have any questions or comments, please contact the CAHPS User Network at cahps1@westat.com or 1-800-492-9261.

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About CAHPS

Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers about their experiences with health care. The CAHPS program at the U.S. Agency for Healthcare Research and Quality (AHRQ) supports the development and promotion of CAHPS surveys, toolkit materials, and comparative databases, and provides technical assistance to users. Learn more about AHRQ’s CAHPS program at: www.cahps.ahrq.gov.

AHRQ’s CAHPS Database receives data voluntarily submitted by users that have administered either the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey. The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results by users, researchers, and other interested organizations. Learn more about AHRQ’s CAHPS Database at: www.cahpsdatabase.ahrq.gov.