Strategies for Improving CAHPS® Clinician & Group (CG-CAHPS) Survey Scores
Tuesday, March 15
12 – 1 p.m. ET
This free Webcast from the Agency for Healthcare Research and Quality (AHRQ) will feature innovative strategies used by two health systems to significantly improve their scores on the CAHPS Clinician & Group (CG-CAHPS) Survey. Speakers from a large academic medical center and a community health center will highlight the specific improvement strategies they implemented, barriers they addressed, results they achieved, and key lessons they learned.
The Webcast also will introduce a newly revised version of the CAHPS Ambulatory Care Improvement Guide, a comprehensive and free resource for medical groups, health plans, and other providers seeking to improve their scores on the CAHPS ambulatory care surveys.
- Rick Evans, MA, NewYork-Presbyterian Hospital, New York, NY
- Debra Rosen, RN, MPH, Northeast Valley Health Corporation, San Fernando, CA
- Susan Edgman-Levitan, PA, Massachusetts General Hospital, Boston, MA (Moderator)
To review the CAHPS Ambulatory Care Improvement Guide, go to https://cahps.ahrq.gov/
quality-improvement/ improvement-guide/improvement- guide.html.
If you have any questions or comments, please contact the CAHPS User Network at firstname.lastname@example.org or 1-800-492-9261.