Closing the loop: a process evaluation of inpatient care team communication.

Kummerow Broman K, Kensinger C, Hart H, Mathisen J, Kripalani S. BMJ Qual Saf. 2017;26:30-32.

This observational study compared nurse–physician communication on two units, one in which the physicians called a stationary phone on the unit and a receptionist located the nurse and the other in which nurses carried mobile phones. The study team found no statistically significant difference in communication-related disruptions in patient care, but they did conclude that communication was more reliable when nurses carried mobile phones, as expected.

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