Reminder: Obtaining Patient Comments Using CG-CAHPS: Register for AHRQ CAHPS Webcast

Introducing a Protocol to Obtain Patient Comments Using the CAHPS®Clinician & Group Survey Webcast January 26, 1-2 p.m. EST Register Now for the Webcast A new set of five open-ended questions for obtaining patient comments is now available for use with the CAHPS Clinician & Group Survey (CG-CAHPS). These questions, called the Patient Narrative Elicitation Protocol (beta version), prompt survey respondents to tell a clear and comprehensive story about their experiences with their health care provider and the staff in his or her office. The Webcast will review the purpose of the questions, describe the development and testing process, and offer recommendations for implementation. Attendees will also hear from an organization that has implemented the open-ended questions as part of its CG-CAHPS Survey. Speakers include: Mark Schlesinger, PhD, Yale University, New Haven, CT Lise Rybowski, MBA, The Severyn Group, Ashburn, VA Barbra Rabson, MPH, Massachusetts Health Quality Partners, Watertown, MA Dale Shaller, MPA, Shaller Consulting Group, Stillwater, MN (Moderator) If you have any questions or comments, please contact the CAHPS User Network at cahps1@westat.com or 1-800-492-9261.