To what extent are adverse events found in patient records reported by patients and healthcare professionals via complaints, claims and incident reports?
Christiaans-Dingelhoff I, Smits M, Zwaan L, Lubberding S, van der Wal G, Wagner C. BMC Health Serv Res. 2011;11:49.
This Dutch study found that patient complaints, malpractice claims, and incident reports identified only a small proportion of adverse events found by medical record review.
AHRQ Patient Safety Network