AHRQ Findings Show Modest Improvements in Patient-Provider Communication
Health providers are paying more attention to communicating more effectively with patients and their families about their care, although progress is occurring at a modest pace, according to findings from AHRQ’s newly released Chartbook on Patient- and Family-Centered Care. Of the 20 measures of patient-centered care collected in the report, 17 showed improvement and three showed no change. While none of the measures improved quickly, none showed worsening quality. One measure, communication between patients and hospital staff about getting discharged from the hospital, improved each year between 2009 and 2013. But certain groups reported worse quality of patient-centered care, including poor patients compared with high-income patients, blacks compared with whites and Hispanics compared with whites. AHRQ offers a variety of resources to improve engagement between clinicians and patients.
2014 National Healthcare Quality & Disparities Report Chartbooks
Page last reviewed May 2015