AHRQ surveys approximately 1600 community pharmacy staff. Finds strong communication; challenges around staffing, pace.
Rockville, MD: Agency for Healthcare Research and Quality; June 2015. AHRQ Publication No. 15-0041-EF.
Community Pharmacy Survey on Patient Safety Culture 2015 User Comparative Database Report.
Famolaro T, Yount N, Sorra J, et al. Rockville, MD: Agency for Healthcare Research and Quality; June 2015. AHRQ Publication No. 15-0041-EF.
This survey expands AHRQ's patient safety culture work to the community pharmacy setting. Approximately 1600 pharmacy staff from 255 community pharmacies voluntarily completed the survey between 2013 and 2014. The database is meant to allow for comparison and benchmarking of safety cultures across pharmacies. However, the current response rate represents less than 1% of total community pharmacies in the United States, and more than half of respondents were chain drugstores or integrated health systems. Most community pharmacies scored well for patient counseling and communication openness, while staffing, work pressure, and pace represented the biggest areas for potential improvement. A prior AHRQ WebM&Minterview with J. Bryan Sexton explored the relationship between culture and patient safety.
Development of the pharmacy safety climate questionnaire: a principal components analysis.
Ashcroft DM, Parker D. Qual Saf Health Care. 2009;18:28-31.
Safety culture assessment in community pharmacy: development, face validity, and feasibility of the Manchester Patient Safety Assessment Framework.
Ashcroft DM, Morecroft C, Parker D, Noyce PR. Qual Saf Health Care. 2005;14:417-421.
Panel Discussion: Error Proofing Your Pharmacy.
Woodcliff Lake, NJ: Drug Topics; 2007.
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System breakdown: 4 med errors, 250 scripts/day.
Mulligan M. Drug Topics. July 1, 2009;153:22-24,26.