Workflow Impact of Health IT for Care Coordination in Ambulatory Care

Workflow Impact of Health IT for Care Coordination in Ambulatory Care

A new report from the Agency for Healthcare Research and Quality (AHRQ) presents findings from a six-site qualitative study and highlights a number of opportunities to improve the impact of health IT on care coordination activities in primary care. These opportunities vary from changing system design, to adding missing features, to addressing work activity variation, to improving the user interface. Stronger impact from the care coordination role was noted when there were well-defined workflows, tools designed to fit the workflow, adequate training, good team communication, physical co-location of care coordinators with other care team members, stronger team relationships, and time to allow the new work system to stabilize and learning to take place. 

Select to access: “Using Health IT in Practice Redesign: Impact of Health IT on Workflow: Health IT-Enabled Care Coordination and Redesign in Tennessee”.