Two new publications from AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program summarize ongoing efforts to develop strategies for eliciting and reporting patient narratives. The summaries provide details on efforts to develop and test a standardized protocol for collecting provider and consumer patient narratives that can be added to the CAHPS Clinician & Group Survey. Various approaches to publishing patient narratives in a comparative quality report for consumers are also being explored. Read new summaries of this work:
- A Scientific Approach to Eliciting Patient Narratives
- Reporting Patient Narratives with Standardized Measures of Quality
Articles about this research have been published in the New England Journal of Medicine, Medical Care, Medical Care Research and Review, and Health Services Research. Learn more about the CAHPS team’s research on consumer reporting. Find more summaries of CAHPS projects.