Lessons learned for reducing the negative impact of adverse events on patients, health professionals and healthcare organizations.

Mira JJ, Lorenzo S, Carrillo I, et al; Research Group Second and Third Victims. Int J Qual Health Care. 2017;29:450-460.

This review study examined policies to address the consequences of adverse events for patients, providers, and organizations. The methods included focus groups and a literature review. The team generated recommendations such as involving patients in event investigation, providing time away from usual work for second victims, and establishing a crisis plan for organizations.

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