AHRQ Releases TeamSTEPPS 2.0 to Improve Patient Safety in Long-Term Care
AHRQ has updated its TeamSTEPPS® training for long-term care facilities. Now called TeamSTEPPS 2.0 for Long-Term Care, the curriculum updates have improved the usability and flow of materials, added training scenarios to reflect health care issues in long-term care settings, and added a new measurement module to help teams track progress. The revisions also bring this version of the TeamSTEPPS “train-the-trainer” curriculum in line with changes made to TeamSTEPPS 2.0 for hospital-based teams. Users may download and/or print all the free TeamSTEPPS 2.0 for Long-Term Care materials for training in any post-acute or long-term care facility.
TeamSTEPPS® 2.0 for Long-Term Care
The Agency for Healthcare Research and Quality’s (AHRQ) TeamSTEPPS 2.0 for Long-Term Care curriculum reflects updates to the original TeamSTEPPS in Long-Term Care curriculum, which was released to the public in 2012. Since then, AHRQ released TeamSTEPPS 2.0, an update to the original curriculum that focuses on hospital-based teams. As a result, AHRQ has sponsored the development of an updated curriculum for use in the long-term care setting.
Materials Overview: AHRQ Web site
Note: Currently, there is no online or in-person training for this curriculum. However, you may download and/or print all the TeamSTEPPS 2.0 for Long-Term Care materials to use for training in your facility.
Welcome to the TeamSTEPPS 2.0 for Long-Term Care curriculum! Below, you will find the following information to help you navigate this curriculum and use the materials provided:
1. Introduction
The Agency for Healthcare Research and Quality’s (AHRQ) TeamSTEPPS 2.0 for Long-Term Care curriculum reflects updates to the original TeamSTEPPS in Long-Term Care curriculum, which was released to the public in 2012. Since then, AHRQ released TeamSTEPPS 2.0, an update to the original curriculum that focuses on hospital-based teams. As a result, AHRQ has sponsored the development of an updated curriculum for use in the long-term care setting. The updated Long-Term Care curriculum (“2.0”) includes changes such as:
- An updated Course Management Guide to provide information about the course and about preparing for and providing instruction.
- An updated Evidence Base for each skill-based module.
- The addition of an advance organizer to each module to provide an overview of each module’s content, activities, and instructional materials.
- The relocation of the Communication module to earlier in the curriculum to better align with the emphasis on preventing communication errors within teams and the fact that most of the tools and strategies are conducted through communication.
- The addition of the Measurement module to provide instruction and resources to support the assessment of the effectiveness of implementation efforts.
- Improvements to the usability and flow of materials, including addressing redundancies, clearly labeling resources, and adding page numbers to the Instructor Manual.
Within the “Navigation” section of this document, to assist you in understanding the curriculum, we’ve included brief descriptions of the materials available for you to learn and teach TeamSTEPPS 2.0 for Long-Term Care. These include:
- Course Overview and Table of Contents.
- Fundamentals Instructional Modules, Evidence-based documentation, Slides, Videos, and Exercise Worksheets:
- Module 1 – Introduction.
- Module 2 – Team Structure.
- Module 3 – Communication.
- Module 4 – Leading Teams.
- Module 5 – Situation Monitoring.
- Module 6 – Mutual Support.
- Module 7 – Summary—Pulling It All Together.
- Trainer/Coach Instructional Modules, Slides, Videos, and Exercise Worksheets:
- Module 8 – Change Management.
- Module 9 – Coaching Workshop.
- Module 10 – Measurement.
- Module 11 – Implementation.
- Module 12 – Practice Teaching Session.
- Essentials Course Instructor Guide, Slides, and Videos.
- Supplemental Materials:
- Course Management Guide.
- Measurement tools.
- Specialty scenarios.
2. Navigation
This curriculum is organized into user-friendly Web pages to help you navigate the curriculum materials. Below please find a list of the pages available on this site with the contents of each. Note that information about printing materials is available in the “Creating Your Own Instructor Manual” section of this document.
Please note the following as you review these files:
- Each instructional module (i.e., Module 1- 12) includes an “Instructor Guide.” If you are using these materials to train others in TeamSTEPPS, please refer to page 3 of each Instructor Guide to view an outline of the respective module. This notes the time allocated for each section of the module and identifies “optional” instructional content. In addition, the outline includes a list of the materials you will need to teach the content as specified.
- TeamSTEPPS offers a customized set of materials, so that you may modify the content to align with your organization’s needs, setting, and culture. As such, we provide the Microsoft PowerPoint versions of the instructional slides for both presentation and customization.
Pages and contents:
- Core Curriculum
This Web page provides the materials needed to learn and teach TeamSTEPPS 2.0 for Long-Term Care. This includes the course overview, the Course Management Guide, and all materials associated with instructional modules 1-12. Individuals who complete both the Fundamentals and the Trainer/Coach modules are considered “Master Trainers.” Please refer to the Course Management Guide for more information about the core curriculum.- Overview Materials;
- Fundamentals (Modules 1-7);
- Module 1 – Introduction:
- Module 1 Instructor Guide (PDF; 27 pages; 1.25 MB).
- Module 1 Instructional Slides (PPT; 18 slides; 1.7 MB).
- Module 1 Evidence Base (PDF; 6 pages; 375 KB).
- TeamSTEPPS Implementation Worksheet (PDF; 4 pages; 116.2 KB).
- Sue Sheridan video
[9 minutes 49 seconds] (Instructional slides include link to the video)..
- Module 2 – Team Structure:
- Module 2 Instructor Guide (PDF; 21 pages; 849 KB).
- Module 2 Instructional Slides (PPT; 17 slides; 2.5 MB).
- Module 2 Evidence Base (PDF; 3 pages; 350.5 KB).
- Teams and Teamwork Exercise Sheet (PDF; 1 page; 166.5 KB).
- Teamwork Opportunity (LTC) video [3 minutes 15 seconds] (Instructional slides include link to the video).
- Module 3 – Communication:
- Module 3 Instructor Guide (PDF; 29 pages; 1.6 MB).
- Module 3 Instructional Slides (PPT; 20 slides; 3.1 MB).
- Module 3 Evidence Base (PDF; 3 pages; 262.6 KB).
- Training Videos (Instructional slides include link to the videos):
- Call-out (Subacute) [27 seconds].
- Check-back (LTC) [36 seconds].
- Handoff (Subacute) [24 seconds].
- SBAR (LTC) [1 minute 10 seconds].
- I PASS the Baton (LTC) [1 minute 26 seconds].
- Call-out (Subacute)
- Module 4 – Leading Teams:
- Module 4 Instructor Guide (PDF; 25 pages; 1.3 MB).
- Module 4 Instructional Slides (PPT; 21 slides; 2.8 MB).
- Module 4 Evidence Base (PDF; 3 pages; 264.5 KB).
- Leadership Exercise Sheet (PDF; 1 page; 113 KB).
- Briefing Exercise Sheet (PDF; 1 page; 128.5 KB).
- Training Videos (Instructional slides include link to the videos):
- Brief (LTC) [44 seconds].
- Huddle (LTC) [25 seconds].
- Debrief (Subacute) [49 seconds].
- Teamwork Success (LTC) video [8 minutes 43 seconds].
- Brief (LTC)
- Module 5 – Situation Monitoring:
- Module 5 Instructor Guide (PDF; 28 pages; 1.43 MB).
- Module 5 Instructional Slides (PPT; 22 slides; 2.78 MB).
- Module 5 Evidence Base (PDF; 3 pages; 261 KB).
- Exercise Script (PDF; 1 page; 115.5 KB).
- Exercise Role Information (PDF; 2 pages; 270.8 KB).
- Exercise Care Plan Questions (PDF; 1 page; 208 KB).
- Training Videos (Instructional slides include link to the videos):
- STEP (Subacute) [49 seconds].
- Cross-Monitoring (Subacute) [28 seconds].
- STEP (Subacute)
- Module 6 – Mutual Support:
- Module 6 Instructor Guide (PDF; 30 pages; 1.21 MB).
- Module 6 Instructional Slides (PPT; 24 slides; 2.66 MB).
- Module 6 Evidence Base (PDF; 3 pages; 263 KB).
- Training Videos (Instructional slides include link to the videos):
- Feedback (LTC) [11 seconds].
- CUS (Subacute) [27 seconds].
- Feedback (LTC)
- Module 7 – Summary: Pulling It All Together:
- Module 7 Instructor Guide (PDF; 16 pages; 645.5 KB).
- Module 7 Instructional Slides (PPT; 10 slides; 2.63 MB).
- Summary Skills Practice Exercise Sheet (PDF; 2 pages; 208 KB).
- Training Videos (Instructional slides include link to the videos):
- Teamwork Opportunity (Subacute) [2 minutes 26 seconds].
- Teamwork Success (Subacute) [5 minutes 52 seconds].
- Module 1 – Introduction:
- Trainer/Coach (Modules 8-12):
- Module 8 – Change Management:
- Module 8 Instructor Guide (PDF; 22 pages; 883.6 KB).
- Module 8 Instructional Slides (PPT; 17 slides; 3.95 KB).
- On-Time Nutrition video [8 minutes 10 seconds] (Instructional slides include link to the video).
- Module 9 – Coaching:
- Module 10 – Measurement:
- Module 11 – Implementation Planning:
- Module 12 – Practice Teaching Session:
- Module 8 – Change Management:
- Essentials Course
This Web page provides the materials associated with the TeamSTEPPS 2.0 for Long-Term Care Essentials Course. Based on the Fundamentals of TeamSTEPPS, this curriculum is intended for Master Trainers to use as a resource to train staff who do not engage in the direct delivery of care, but who contribute essential information to patient care. Please refer to the Course Management Guide for more information about the Essentials Course.- Essentials Course Instructor Guide (PDF; 35 pages; 5 MB).
- Essentials Course Instructional Slides (PPT; 27 slides; 2.56 MB).
- Training Videos (Instructional slides include link to the videos):
- SBAR (LTC) [1 minutes 10 seconds].
- Brief (LTC) [44 seconds].
- Teamwork Success (Subacute) [5 minutes 52 seconds].
- SBAR (LTC)
- Additional Resources
This Web page provides additional resources associated with the TeamSTEPPS 2.0 for Long-Term Care curriculum. Materials include the measurement tools and specialty scenarios. This page also offers additional videos that are available for use in your TeamSTEPPS instruction. These videos are not integrated into the curriculum, but are available to further illustrate the TeamSTEPPS tools and strategies as needed.In addition, the “printable components” provide all files needed to create your own Instructor Manual. Please refer to the “Creating Your Own Instructor Manual” section of this document for additional information.- Acknowledgments (PDF; 1 page; 175.5 KB).
- Course Management Guide (PDF; 41 pages; 711 KB).
- Specialty Scenarios (PDF; 36 pages; 1.5 MB).
- Measurement Tools:
- Sample Course Evaluation Form (PDF; 7 pages; 391 KB).
- TeamSTEPPS Teamwork Attitudes Questionnaire for LTC (PDF; 3 pages; 161 KB).
- Learning Benchmarks for LTC (PDF; 7 pages; 411.3 KB).
- TeamSTEPPS Teamwork Observation Tool for LTC (PDF; 1 page; 333.6 KB).
- TeamSTEPPS Teamwork Perceptions Questionnaire for LTC (PDF; 3 pages; 232.6 KB).
- Additional Videos:
- DESC Script video (LTC) [1 minute 3 seconds].
- On-Time Trigger video [3 minutes 36 seconds].
- TeamSTEPPS Overview video [1 minute 46 seconds].
- Task Assistance (Subacute) video [22 seconds].
- DESC Script video (LTC)
- Printable Components:
- Tabs (PDF; 7 pages; 15 KB)
- Overview_TOC:
- Tab A_Course Management Guide:
- Course Management Guide (PDF; 41 pages; 711 KB).
- Tab B_Fundamentals Instructional Modules:
- Module 1 – Introduction:
- Module 2 – Team Structure:
- Module 3 – Communication:
- Module 4 – Leading Teams:
- Module 5 – Situation Monitoring:
- Module 6 – Mutual Support:
- Module 7 – Summary: Pulling It All Together:
- Tab C_Fundamentals Course Slides:
- Module 1 (Introduction) Instructional Slides (PDF; 6 pages; 1.9 MB).
- Module 2 (Team Structure) Instructional Slides (PDF; 6 pages; 1 MB).
- Module 3 (Communication) Instructional Slides (PDF; 7 pages; 1 MB).
- Module 4 (Leading Teams) Instructional Slides (PDF; 7 pages; 1 MB).
- Module 5 (Situation Monitoring) Instructional Slides (PDF; 8 pages; 1.22 MB).
- Module 6 (Mutual Support) Instructional Slides (PDF; 8 pages; 795.6 KB).
- Module 7 (Summary – Pulling It All Together) Instructional Slides (PDF; 4 pages; 662.8 KB).
- Tab D_Trainer/Coach Instructional Modules:
- Module 8 – Change Management:
- Module 8 Instructor Guide (PDF; 22 pages; 883.6 KB).
- Module 9 – Coaching:
- Module 10 – Measurement:
- Module 11 – Implementation Planning:
- Module 12 – Practice Teaching Session:
- Module 8 – Change Management:
- Tab E_Trainer/Coach Course Slides:
- Module 8 (Change Management) Instructional Slides (PDF; 6 pages; 1.17 MB).
- Module 9 (Coaching) Instructional Slides (PDF; 8 pages; 444 KB).
- Module 10 (Measurement) Instructional Slides (PDF; 7 pages; 583.3 KB).
- Module 11 (Implementation Planning) Instructional Slides (PDF; 7 pages; 1.4 MB).
- Module 12 (Practice Teaching Session) Instructional Slides (PDF; 1 page; 107.6 KB).
- Tab F_Measures:
- Sample Course Evaluation Form (PDF; 7 pages; 391 KB).
- TeamSTEPPS Teamwork Attitudes Questionnaire for LTC (PDF; 3 pages; 161 KB).
- Learning Benchmarks for LTC (PDF; 7 pages; 411.3 KB).
- TeamSTEPPS Teamwork Observation Tool for LTC (PDF; 1 page; 333.6 KB).
- TeamSTEPPS Teamwork Perceptions Questionnaire for LTC (PDF; 3 pages; 232.6 KB).
- Tab G_Acknowledgments:
- Acknowledgments (PDF; 1 page; 175.5 KB).
3. Using and Customizing the Materials
TeamSTEPPS 2.0 for Long-Term Care is a flexible training kit, such that you are encouraged to customize the materials to meet your facility’s or work area’s needs. To facilitate the customization of the materials, this curriculum includes both print friendly materials as well as source files for aspects of the curriculum that you may wish to modify to fit your needs.
Please note that the print friendly files are available in PDF format. You will need Adobe® Reader® to use the printable files. To download the latest version of Adobe Reader, go to www.adobe.com/products/reader .
.To assist with usability of the materials, instructional slides are provided in Microsoft PowerPoint. Training videos associated with the content are linked within the PowerPoint slides. Click on the “Roll ‘Em” icon to play the respective video. To maintain this functionality, you may either run the PowerPoint slides from the Web or copy the files to your server or hard drive. If you copy the files to your server or hard drive, the files must retain the same order, file name, and directory to operate properly.
4. Creating Your Own Instructor Manual
If you wish to create your own Instructor Manual for the TeamSTEPPS 2.0 for Long-Term Care course, please go to the printable components files available through the “Additional Resources” page. From this page, start by printing the binder tabs. Then print the curriculum overview and the table of contents. Next, print, the materials associated with Tab A through Tab F.
Note that each of the printable components have page numbers to assist you in organizing your own manual. Each page number references the tab in which the page belongs, and, where appropriate, the instructional module. For example, the Module 3 (Communication) Evidence Base starts on page B-3-31, referring to tab “B” of the binder, Module 3 of the curriculum, and page 31 of the Module 3 printable materials.
All printable files are available in Adobe PDF format. Please see the list of printable components included in this document under Section 2 (Navigation) to view the number of pages associated with each file.
Page last reviewed November 2017
Page originally created November 2012
Page originally created November 2012
Internet Citation: TeamSTEPPS® 2.0 for Long-Term Care. Content last reviewed November 2017. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/teamstepps/longtermcare/index.html
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