CMS NEWS: Weekly Enrollment Snapshot: Week Five

FOR IMMEDIATE RELEASE

December 6, 2017

Contact: CMS Media Relations (202) 690-6145 | CMS Media Inquiries

 

Weekly Enrollment Snapshot: Week Five

Week 5, Nov 26- Dec 2, 2017

In week five of Open Enrollment for 2018, 823,180 people selected plans using the HealthCare.gov platform. As in past years, enrollment weeks are measured Sunday through Saturday.

Every week during Open Enrollment, the Centers for Medicare & Medicaid Services (CMS) will release enrollment snapshots for the HealthCare.gov platform, which is used by the Federally-facilitated Exchanges, the State Partnership Exchanges, and some State-based Exchanges. These snapshots provide point-in-time estimates of weekly plan selections, call center activity, and visits to HealthCare.gov or CuidadoDeSalud.gov.

The final number of plan selections associated with enrollment activity during a reporting period may change due to plan modifications or cancellations. In addition, the weekly snapshot only reports new plan selections and active plan renewals and does not report the number of consumers who have paid premiums to effectuate their enrollment.

Definitions and details on the data are included in the glossary.

HealthCare.gov Platform Snapshot

HealthCare.gov Platform Snapshot	Week 5 Nov 26 – Dec 2	Cumulative Nov 1- Dec 2
Plan Selections	823,180	3,604,440
New Consumers	271,207	989,492
Consumers Renewing Coverage	551,973	2,614,948
Consumers on Applications Submitted	1,104,604	5,968,088
Call Center Volume	816,856	3,361,607
Calls with Spanish Speaking Representative	60,929	244,910
HealthCare.gov Users	2,760,668	11,423,182
CuidadoDeSalud.gov Users	92,589	371,733
Window Shopping HealthCare.gov Users	248,804	1,179,066
Window Shopping CuidadoDeSalud.gov Users	6,596	23,710

HealthCare.gov State-by-State Snapshot 

The Snapshot provides cumulative individual plan selections for the 39 states using the HealthCare.gov platform. Individual plan selections for the states using the HealthCare.gov platform include: 

State	Cumulative Plan Selections Nov 1 – Dec 2
Alaska	8,349
Alabama	73,294
Arkansas	24,044
Arizona	67,266
Delaware	8,846
Florida	802,711
Georgia	190,523
Hawaii	8,155
Iowa	22,218
Illinois	126,720
Indiana	58,255
Kansas	41,009
Kentucky	36,314
Louisiana	39,238
Maine	30,954
Michigan	115,595
Missouri	103,198
Mississippi	36,224
Montana	18,428
North Carolina	209,050
North Dakota	8,773
Nebraska	42,470
New Hampshire	19,486
New Jersey	104,142
New Mexico	20,191
Nevada	35,448
Ohio	80,498
Oklahoma	56,839
Oregon	66,792
Pennsylvania	161,388
South Carolina	84,868
South Dakota	13,113
Tennessee	92,341
Texas	437,919
Utah	81,117
Virginia	156,195
Wisconsin	100,228
West Virginia	10,070
Wyoming	12,171

Glossary

Plan Selections: The cumulative metric represents the total number of people who have submitted an application and selected a plan, net of any cancellations from a consumer or cancellations from an insurer that have occurred to date. The weekly metric represents the net change in the number of non-cancelled plan sections over the period covered by the report.

Plan selections will not include those consumers who are automatically re-enrolled into a plan.

To have their coverage effectuated, consumers generally need to pay their first month’s health plan premium. This release does not report the number of effectuated enrollments.

New Consumers: A consumer is considered to be a new consumer if they did not have 2017 Exchange coverage through December 31, 2017 and had a 2018 plan selection.

Renewing Consumers: A consumer is considered to be a renewing consumer if they have 2017 Exchange coverage through December 31, 2017 and either actively select the same plan or a new plan for 2018.

Exchange: Generally, this report refers to 39 Exchanges that use the HealthCare.gov platform. The states using the HealthCare.gov platform for the individual market Exchanges are Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

HealthCare.gov States: The 39 Exchanges that use the HealthCare.gov platform for the 2018 benefit year, including the Federally-facilitated Exchanges, State Partnership Exchanges, and some State-based Exchanges.

Consumers on Applications Submitted: This includes a consumer who is on a completed and submitted application to the Exchange using the HealthCare.gov platform. If determined eligible for Exchange coverage, a consumer still needs to pick a health plan (i.e., plan selection) and pay their premium to get covered (i.e., effectuated enrollment). Because families can submit a single application, this figure tallies the total number of people on a submitted application (rather than the total number of submitted applications).

Call Center Volume: The total number of calls received by the call center for the 39 Exchanges that use the HealthCare.gov platform over the time period covered by the snapshot. Calls with Spanish speaking representatives are not included.

Calls with Spanish Speaking Representative: The total number of calls received by the call center for the 39 Exchanges that use the HealthCare.gov platform over the time period covered by the snapshot where consumers chose to speak with a Spanish-speaking representative. These calls are not included within the Call Center Volume metric.

HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users viewed or interacted with HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once.

Window Shopping HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users interacted with the window-shopping tool at HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once. Users who window-shopped are also included in the total HealthCare.gov or CuidadoDeSalud.gov user total.