CMS NEWS: Weekly Enrollment Snapshot: Week Six

FOR IMMEDIATE RELEASE
December 13, 2017
Contact: CMS Media Relations
(202) 690-6145 | CMS Media Inquiries

Weekly Enrollment Snapshot: Week Six

Week 6, Dec 3- Dec 9, 2017

In week six of Open Enrollment for 2018, 1,073,921 people selected plans using the HealthCare.gov platform. As in past years, enrollment weeks are measured Sunday through Saturday.

Every week during Open Enrollment, the Centers for Medicare & Medicaid Services (CMS) will release enrollment snapshots for the HealthCare.gov platform, which is used by the Federally-facilitated Exchanges, the State Partnership Exchanges, and some State-based Exchanges. These snapshots provide point-in-time estimates of weekly plan selections, call center activity, and visits to HealthCare.gov or CuidadoDeSalud.gov.

The final number of plan selections associated with enrollment activity during a reporting period may change due to plan modifications or cancellations. In addition, the weekly snapshot only reports new plan selections and active plan renewals and does not report the number of consumers who have paid premiums to effectuate their enrollment.

Definitions and details on the data are included in the glossary.

HealthCare.gov Platform Snapshot

HealthCare.gov Platform Snapshot	Week 6 Dec 3 – Dec 9	Cumulative Nov 1- Dec 9
Plan Selections	1,073,921	4,678,361
New Consumers	388,984	1,378,476
Consumers Renewing Coverage	684,937	3,299,885
Consumers on Applications Submitted	1,318,767	7,286,855
Call Center Volume	1,001,594	4,363,201
Calls with Spanish Speaking Representative	79,756	324,666
HealthCare.gov Users	3,489,194	13,985,130
CuidadoDeSalud.gov Users	137,570	486,404
Window Shopping HealthCare.gov Users	270,072	1,386,829
Window Shopping CuidadoDeSalud.gov Users	7,277	28,651

HealthCare.gov State-by-State Snapshot 

The Snapshot provides cumulative individual plan selections for the 39 states using the HealthCare.gov platform. Individual plan selections for the states using the HealthCare.gov platform include: 

State	Cumulative Plan Selections Nov 1 – Dec 9
Alaska	10,633
Alabama	92,652
Arkansas	32,189
Arizona	87,687
Delaware	11,553
Florida	1,021,576
Georgia	246,270
Hawaii	10,187
Iowa	28,585
Illinois	168,663
Indiana	79,230
Kansas	53,043
Kentucky	47,474
Louisiana	50,995
Maine	40,608
Michigan	153,241
Missouri	133,021
Mississippi	45,954
Montana	25,191
North Carolina	271,301
North Dakota	11,830
Nebraska	54,186
New Hampshire	25,242
New Jersey	138,773
New Mexico	26,366
Nevada	46,156
Ohio	109,475
Oklahoma	73,147
Oregon	86,434
Pennsylvania	205,909
South Carolina	110,225
South Dakota	17,514
Tennessee	118,125
Texas	579,688
Utah	104,942
Virginia	203,441
Wisconsin	128,267
West Virginia	13,257
Wyoming	15,331

Glossary

Plan Selections: The cumulative metric represents the total number of people who have submitted an application and selected a plan, net of any cancellations from a consumer or cancellations from an insurer that have occurred to date. The weekly metric represents the net change in the number of non-cancelled plan sections over the period covered by the report.

Plan selections will not include those consumers who are automatically re-enrolled into a plan.

To have their coverage effectuated, consumers generally need to pay their first month’s health plan premium. This release does not report the number of effectuated enrollments.

New Consumers: A consumer is considered to be a new consumer if they did not have 2017 Exchange coverage through December 31, 2017 and had a 2018 plan selection.

Renewing Consumers: A consumer is considered to be a renewing consumer if they have 2017 Exchange coverage through December 31, 2017 and either actively select the same plan or a new plan for 2018.

Exchange: Generally, this report refers to 39 Exchanges that use the HealthCare.gov platform. The states using the HealthCare.gov platform for the individual market Exchanges are Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

HealthCare.gov States: The 39 Exchanges that use the HealthCare.gov platform for the 2018 benefit year, including the Federally-facilitated Exchanges, State Partnership Exchanges, and some State-based Exchanges.

Consumers on Applications Submitted: This includes a consumer who is on a completed and submitted application to the Exchange using the HealthCare.gov platform. If determined eligible for Exchange coverage, a consumer still needs to pick a health plan (i.e., plan selection) and pay their premium to get covered (i.e., effectuated enrollment). Because families can submit a single application, this figure tallies the total number of people on a submitted application (rather than the total number of submitted applications).

Call Center Volume: The total number of calls received by the call center for the 39 Exchanges that use the HealthCare.gov platform over the time period covered by the snapshot. Calls with Spanish speaking representatives are not included.

Calls with Spanish Speaking Representative: The total number of calls received by the call center for the 39 Exchanges that use the HealthCare.gov platform over the time period covered by the snapshot where consumers chose to speak with a Spanish-speaking representative. These calls are not included within the Call Center Volume metric.

HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users viewed or interacted with HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once.

Window Shopping HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users interacted with the window-shopping tool at HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once. Users who window-shopped are also included in the total HealthCare.gov or CuidadoDeSalud.gov user total.