Featured Case Study: Los Angeles County Health Center Uses AHRQ Survey To Shorten Wait Times

Northeast Valley Health Corporation, a Los Angeles County federally qualified health center, used an AHRQ survey to solicit patient feedback and develop strategies to reduce wait times. Data from AHRQ’s Consumer Assessment of Healthcare Providers and Systems® Clinician & Group Survey and additional patient comments helped officials reduce wait times to 15 minutes or less for nearly half their patients. Access the Impact Case Study.