Editor's note: Brent C. James, MD, MStat, is Chief Quality Officer and Executive Director of the Institute for Health Care Delivery Research at Intermountain Healthcare. In addition to his work for Intermountain in research and training, through his frequent and highly respected courses, he has probably educated more leaders in health care quality and systems change than anyone else in the United States. In November 2009, he was the subject of a widely read profile, entitled "Making Health Care Better," in the New York Times Sunday magazine.
FULL-TEXT: or Listen to the podcast of this interview (.MP3 | 7.05 MB | 5 minutes, 8 seconds)
AHRQ WebM&M: Perspectives on Safety
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