Reporting adverse events to patients: a step-by-step approach.
Cherry RA, Marcus L, Dorn B. Physician Exec. 2010 May–Jun;36:4-6, 8-9.
This article discusses seven steps to appropriately communicate with patients and families about errors in their medical care.
open here please:
AHRQ Patient Safety Network
open here to see the full-text, pdf, 6 pages:
http://net.acpe.org/MembersOnly/pejournal/2010/MayJune/Cherry.pdf
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